My Resume
Professional Experience & Education
Jan Joshua S. Fernandez
CAREER SUMMARY
I'm a Digital Marketing & GHL Specialist who builds systems that connect marketing, CRM, automation, and lead nurturing. I help businesses turn scattered processes into organized systems that attract, manage, and convert leads.
Work Experience
Marketing & Operations Assistant
Ray White Austar
Aug 2024 – Sept 2026
Manage marketing activities for multiple real estate agents and 4 Ray White office pages, covering content creation, social media, Meta Ads, email marketing, CRM, lead tracking, and follow-ups.
Support the wider marketing and executive team with campaign coordination, property listings, sales and awards initiatives, internal communications, and day-to-day operational tasks.
ONLINE FITNESS COACHING BUSINESS
Personal Brand
May 2025 - Present
Built the client acquisition and management system from the ground up using GoHighLevel, connecting lead capture, CRM, follow-ups, nurturing, and client onboarding into one automated workflow.
Streamlined day-to-day client management through automation, reducing manual work and allowing the business to serve clients without constant hands-on involvement.
CONTENT WRITER (DIGITAL MARKETING)
Big Market Solutions
Oct 2023 – July 2024
Created and managed social media content for brands, with a primary focus on caption writing, brand voice, and audience-focused content.
Contributed to broader content-writing projects and developed content strategies designed to improve engagement and brand visibility.
FIELD SERVICE ENGINEER & COMPANY SUPERVISOR
Margot Test Integration Services
May 2022 – Feb 2024
Managed daily operations and team coordination, overseeing administrative tasks, customer communication, safety compliance, and equipment performance.
Supervised field activities, resolved operational issues, and ensured the team met customer and company requirements.
CUSTOMER SERVICE REPRESENTATIVE
Sitel Corporation
Jan - May 2021
Handled customer inquiries and service requests across billing, appointment scheduling, and issue resolution.
Resolved customer concerns efficiently while providing clear communication and consistent support throughout the service process.
Education
Saint Louis University
BS Mechanical Engineering · 2016–2021
Completed a Bachelor of Science in Mechanical Engineering and passed the engineering licensure examination, developing a strong technical and analytical foundation alongside my professional experience.
Saint Louis University Laboratory High School
High School · 2011–2015
Completed secondary education at Saint Louis University Laboratory High School.